Refund & Cancellation Policy

1. Introduction

This Refund Policy sets out when a Buyer is entitled to a refund on eBodhya Marketplace, how Subscription cancellations are handled, and how chargebacks are processed. It applies to every Order regardless of any additional or conflicting refund term a Seller may attempt to display, and it works together with the Buyer Terms and Digital Download Policy.

2. Definitions

This document uses the shared definitions in Anomaa Studio's canonical definitions list and the Marketplace-specific terms defined in the Privacy Policy Section 2 and Buyer Terms Section 2, together with:

• "Chargeback" — a reversal of a card or payment-instrument transaction initiated by a Buyer through their bank or payment provider, rather than through our refund process.

3. Applicability

This Policy applies to every Digital Product, Subscription Plan, License, and Bundle purchased on the Marketplace, including by Institution/School purchasers.

4. Legal Entity

eBodhya™ is a trademark owned and used by Anomaa Studio, a sole proprietorship business based in Bengaluru, Karnataka, India ("Anomaa Studio," "eBodhya," "we," "us," or "our"). Anomaa Studio owns and operates the entire eBodhya suite of platforms, comprising:

• eBodhya Studio — studio.ebodhya.in
• eBodhya Marketplace — marketplace.ebodhya.in
• eBodhya Schools — schools.ebodhya.in
• eBodhya Workspace — workspace.ebodhya.in

(together, the "eBodhya Platforms").

Every account, subscription, order, listing, or agreement created or entered into through any eBodhya Platform is an agreement with Anomaa Studio directly. No eBodhya Platform is owned, operated by, or offered on behalf of any third party, franchisee, reseller, school district, or unrelated entity, unless we state so expressly and in writing. eBodhya™ and the eBodhya logo are trademarks of Anomaa Studio; no license to use them is granted except as expressly permitted in writing.

In this document, "the Platform" means eBodhya Marketplace (marketplace.ebodhya.in) specifically, and "eBodhya" or the "eBodhya Platforms" means the wider suite of products described above. Where this document imposes obligations on "Anomaa Studio," those obligations are undertaken by Anomaa Studio in its capacity as operator of the Platform.

5. General Rule

As a general rule, a Digital Product is non-refundable once it has been downloaded or accessed, consistent with the digital-goods practice recognized under the Consumer Protection (E-Commerce) Rules, 2020 and disclosed to you before purchase in the Digital Download Policy. This general rule is subject to the specific exceptions in Section 6 and to any right you have under Applicable Law that cannot be waived.

6. Refund Eligibility Windows

You are eligible for a refund of a Digital Product purchase in the following circumstances, provided you request it within thirty (30) days of the Order (or, for a materially defective file, within thirty (30) days of first discovering the defect):

1. Materially defective or misrepresented product — the Digital Product is corrupted, unusable in its stated file format, or substantially does not match its Listing description (for example, wrong grade level, missing pages, or a different subject than advertised), and the issue is not resolved through free re-delivery under the Digital Download Policy.
2. Non-delivery — payment was completed but the Digital Product was never made available for download or access due to a technical failure on our end.
3. Duplicate charge — you were charged more than once for the same Order due to a payment-processing error.

Outside these circumstances, and once a Digital Product has been downloaded or accessed, no refund is available, except as required by Applicable Law.

7. Subscription Cancellation and Pro-Ration

You may cancel a Subscription Plan at any time from your Account settings. Cancellation stops future renewal charges but does not, by itself, refund the current billing period, since you retain access to the subscribed catalog through the end of that period. Where we offer a pro-rated refund for a Subscription Plan (for example, an annual plan canceled shortly after purchase, or an Institution/School plan canceled mid-term under a negotiated arrangement), the pro-ration is calculated based on the unused portion of the paid period from the date of cancellation, less any Commission-inclusive value already consumed through access or downloads during that period. Any such pro-ration will be stated on the Listing or communicated to you at the time of cancellation.

8. Refund Process, Timelines, and Method

To request a refund, contact sales@ebodhya.in or use the "Request Refund" option in your order history, stating the Order number and reason. We will assess the request against Sections 6–7 and typically respond within five (5) business days. An approved refund is issued to the original payment method used for the Order and is typically credited by your bank or payment provider within five to ten (5–10) business days of approval, depending on their processing times, which are outside our control. Where the Order involved a Seller other than Anomaa Studio, the refunded amount is deducted from that Seller's current or future Payout, as described in the Seller Agreement.

9. Non-Refundable Scenarios

The following are not eligible for a refund: a Digital Product already downloaded or accessed, other than under Section 6; a change of mind after access; a Buyer's own error in selecting the wrong grade, subject, or license tier where the Listing description was accurate; a Subscription Plan renewal you did not cancel before the renewal date; and a Digital Product provided free of charge or as part of a promotional Bundle with no separately stated price.

10. Chargeback Handling

If you initiate a Chargeback with your bank or payment provider instead of requesting a refund through us, we will respond to the Chargeback with evidence of the Order, delivery, and any applicable license terms. We encourage you to contact sales@ebodhya.in first, since a Chargeback can take longer to resolve than our direct refund process and may result in temporary suspension of your Buyer Account pending resolution, particularly if the Chargeback is later found to be unwarranted. Where a Chargeback succeeds, the corresponding amount is deducted from the relevant Seller's Payout, as described in the Seller Agreement and Creator Revenue Policy.

11. AI

Automated fraud-detection systems described in the AI Usage Policy may flag a refund or Chargeback request as potentially abusive (for example, a pattern of "defect" claims after repeated downloads); you may request human review of such a flag under that Policy.

12. Data Processing

Refund and Chargeback records are Processed under the Privacy Policy.

13. Cookies

Not separately applicable; see the Cookie Policy.

14. Third-Party Services

Refunds are executed through our Payment Processor; see the Security Statement.

15. Security

Refund requests are verified against the original Order and payment method to prevent fraudulent refund claims, as described in the Security Statement.

16. Retention

Refund and Chargeback records are retained as transaction records under the Data Retention Policy, regardless of any later Account deletion request.

17. Deletion

See the Data Deletion Policy for the effect of Account deletion on refund history.

18. Intellectual Property

A refund does not revoke a License already exercised through download or access before the refund; you must, however, cease using the Digital Product once a refund is issued under Section 6. See the Licensing Policy.

19. User Responsibilities

You must report a defective or non-delivered Digital Product within the window in Section 6, and provide reasonable detail (Order number, description of the defect) to help us assess your request quickly.

20. Prohibited Activities

You may not request a refund for a Digital Product you intend to keep using, make a false claim of non-delivery or defect, or repeatedly download a Digital Product before requesting a refund in bad faith; such conduct is treated as prohibited under the Acceptable Use Policy and may result in Account restrictions.

21. Limitation of Liability

Our liability in connection with refunds is limited to the amount actually paid for the relevant Order, as described in the Buyer Terms and Terms of Service.

22. Disclaimer

Refund timelines in Section 8 depend in part on third-party banking and payment-processing systems outside our control; actual crediting time may vary.

23. Termination

This Policy continues to apply to any Order placed before your Account is closed, for as long as a refund request relating to that Order remains available under Section 6.

24. Governing Law, Jurisdiction, and Changes

Governing Law and Dispute Resolution

This Refund & Cancellation Policy and any dispute, claim, or controversy arising out of or relating to it, the Platform, or the Services (a "Dispute") is governed by the laws of India, without regard to its conflict-of-laws principles.

The parties will first attempt in good faith to resolve any Dispute through informal negotiation for thirty (30) days after one party gives the other written notice of the Dispute. If the Dispute is not resolved within that period, it will be referred to and finally resolved by arbitration in Bengaluru, Karnataka, under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by Anomaa Studio. The arbitration will be conducted in English, and the seat and venue of arbitration will be Bengaluru, Karnataka. The award of the arbitrator will be final and binding on the parties.

Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief before a competent court at any time. Subject to the arbitration agreement above, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any Dispute not subject to arbitration and over any proceeding to enforce an arbitral award.

Jurisdiction

Without prejudice to the arbitration agreement above, the Platform is directed at Users in India, and Anomaa Studio makes no representation that the Platform or its Content is appropriate or lawfully available in other locations. Users who access the Platform from outside India do so on their own initiative and are responsible for compliance with local law.

Changes to This Refund & Cancellation Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in the Services, Applicable Law, or our practices. We will post the revised version on the Platform with an updated "Effective Date" and, for material changes, will provide reasonable advance notice through the Platform, by email, or by an in-product notice, as appropriate to the change and the audience of the Platform. Continued use of the Platform after the revised Refund & Cancellation Policy takes effect constitutes acceptance of the changes. Where Applicable Law requires your express consent to a change (for example, a material change to how we Process Personal Data of a Child), we will seek that consent before the change takes effect.

25. Contact Information

Registered office: Anomaa Studio, Bengaluru, Karnataka, India.

Grievance Officer

Anomaa Studio has designated a Grievance Officer for the eBodhya Platforms, reachable at grievance@ebodhya.in, in accordance with the Consumer Protection (E-Commerce) Rules, 2020. The Grievance Officer will acknowledge a grievance within twenty-four (24) hours and endeavor to redress it within fifteen (15) days.