Digital Download Policy

1. Introduction

This Digital Download Policy explains how Digital Products are delivered on eBodhya Marketplace, the mandatory disclosure that your right of withdrawal ends once you download or access a Digital Product, download limits and re-download access, supported file formats, and what happens if your file is corrupted or inaccessible. It works together with the Buyer Terms, Licensing Policy, and Refund Policy.

2. Definitions

This document uses the shared definitions in Anomaa Studio's canonical definitions list and the Marketplace-specific terms defined in the Privacy Policy Section 2 and Buyer Terms Section 2.

3. Applicability

This Policy applies to every Digital Product sold on the Marketplace, whether delivered as a downloadable file or as in-browser access.

4. Legal Entity

eBodhya™ is a trademark owned and used by Anomaa Studio, a sole proprietorship business based in Bengaluru, Karnataka, India ("Anomaa Studio," "eBodhya," "we," "us," or "our"). Anomaa Studio owns and operates the entire eBodhya suite of platforms, comprising:

• eBodhya Studio — studio.ebodhya.in
• eBodhya Marketplace — marketplace.ebodhya.in
• eBodhya Schools — schools.ebodhya.in
• eBodhya Workspace — workspace.ebodhya.in

(together, the "eBodhya Platforms").

Every account, subscription, order, listing, or agreement created or entered into through any eBodhya Platform is an agreement with Anomaa Studio directly. No eBodhya Platform is owned, operated by, or offered on behalf of any third party, franchisee, reseller, school district, or unrelated entity, unless we state so expressly and in writing. eBodhya™ and the eBodhya logo are trademarks of Anomaa Studio; no license to use them is granted except as expressly permitted in writing.

In this document, "the Platform" means eBodhya Marketplace (marketplace.ebodhya.in) specifically, and "eBodhya" or the "eBodhya Platforms" means the wider suite of products described above. Where this document imposes obligations on "Anomaa Studio," those obligations are undertaken by Anomaa Studio in its capacity as operator of the Platform.

5. Delivery Mechanics

Digital Products are delivered instantly on order confirmation: the Digital Product becomes available for download, or for in-browser access, from your Order history immediately after payment is confirmed. There is no physical shipping and no shipping delay for a Digital Product.

6. Mandatory Pre-Purchase Disclosure: No Right of Withdrawal After Access

Before you complete a purchase, we disclose, and you acknowledge, that the statutory right of withdrawal or cancellation available for certain goods and services under the Consumer Protection (E-Commerce) Rules, 2020 does not apply once a Digital Product has been downloaded or accessed. Because a Digital Product can be fully consumed or copied the moment it is opened, downloading or accessing it ends your right to withdraw from that purchase. This is why the Refund Policy treats a Digital Product as generally non-refundable once downloaded or accessed, subject to the specific exceptions in that Policy (material defect, non-delivery, duplicate charge) and any right under Applicable Law that cannot be waived.

7. Download Limits and Re-Download Access

Where a Digital Product is delivered as a downloadable file, you may download it a reasonable number of times consistent with normal use of your license (for example, to replace a file lost due to a device change), rather than being limited to a single download. You can re-download any Digital Product you have purchased from your Order/purchase history for as long as your Account remains active and, for a perpetual-access license under the Licensing Policy, for as long as we continue to make that version of the Digital Product available. We may apply reasonable rate-limiting to prevent automated bulk-downloading inconsistent with your license scope.

8. Supported File Formats

Digital Products are typically delivered in common, widely readable formats such as PDF, DOCX, PPTX, or platform-native interactive formats, as stated on the Listing. You are responsible for having software capable of opening the stated format before purchasing; the Listing description should be your guide, and you may contact the Seller through Buyer-Seller Messaging with format questions before you buy.

9. Remedy for a Corrupted or Inaccessible File

If a downloaded file is corrupted, incomplete, or otherwise inaccessible in its stated format, you are entitled to free re-delivery: contact support@ebodhya.in or use "Report a Problem" in your order history, and we will arrange a corrected file, typically within two (2) business days. If the issue cannot be resolved through re-delivery — for example, because the underlying file itself is defective and the Seller cannot supply a corrected version — you may escalate to a refund under the materially-defective-product exception in the Refund Policy.

10. AI

Automated systems may check newly uploaded Listing files for basic integrity (for example, detecting a corrupted upload) as part of the moderation described in the AI Usage Policy, but this does not replace your right to report a problem under Section 9.

11. Data Processing

Download logs are Processed under the Privacy Policy to enforce license scope and re-download access.

12. Cookies

Not separately applicable; see the Cookie Policy.

13. Third-Party Services

Downloadable files may be hosted via our cloud hosting provider; see the Privacy Policy and Security Statement.

14. Security

Download links are access-controlled to your Account and license scope, and may expire or require re-authentication for security, as described in the Security Statement.

15. Retention

Download logs and re-delivery records are retained per the Data Retention Policy.

16. Deletion

Deleting your Account ends your ability to re-download through the Marketplace UI, even though the underlying order record is retained per the Data Deletion Policy; we recommend saving your files before requesting deletion.

17. Intellectual Property

Downloading a Digital Product does not change its ownership; see the Intellectual Property Policy and Licensing Policy.

18. User Responsibilities

You must save a local copy of a downloaded Digital Product if you wish to retain access independent of your Marketplace Account, and report a corrupted file promptly under Section 9.

19. Prohibited Activities

You may not use automated tools to bulk-download beyond normal use, share re-download access with someone outside your license scope, or attempt to bypass download access controls. See the Acceptable Use Policy.

20. Limitation of Liability

Our liability for a delivery failure is limited to providing re-delivery under Section 9 or, where that fails, a refund under the Refund Policy, as further described in the Terms of Service.

21. Disclaimer

Digital Products are delivered "as is" in the format stated on the Listing; we do not warrant compatibility with every device or software version.

22. Termination

This Policy continues to apply to any Digital Product you purchased before Account closure, to the extent re-download or re-delivery remains available under Sections 7 and 9.

23. Governing Law, Jurisdiction, and Changes

Governing Law and Dispute Resolution

This Digital Download Policy and any dispute, claim, or controversy arising out of or relating to it, the Platform, or the Services (a "Dispute") is governed by the laws of India, without regard to its conflict-of-laws principles.

The parties will first attempt in good faith to resolve any Dispute through informal negotiation for thirty (30) days after one party gives the other written notice of the Dispute. If the Dispute is not resolved within that period, it will be referred to and finally resolved by arbitration in Bengaluru, Karnataka, under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by Anomaa Studio. The arbitration will be conducted in English, and the seat and venue of arbitration will be Bengaluru, Karnataka. The award of the arbitrator will be final and binding on the parties.

Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief before a competent court at any time. Subject to the arbitration agreement above, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any Dispute not subject to arbitration and over any proceeding to enforce an arbitral award.

Jurisdiction

Without prejudice to the arbitration agreement above, the Platform is directed at Users in India, and Anomaa Studio makes no representation that the Platform or its Content is appropriate or lawfully available in other locations. Users who access the Platform from outside India do so on their own initiative and are responsible for compliance with local law.

Changes to This Digital Download Policy

We may update this Digital Download Policy from time to time to reflect changes in the Services, Applicable Law, or our practices. We will post the revised version on the Platform with an updated "Effective Date" and, for material changes, will provide reasonable advance notice through the Platform, by email, or by an in-product notice, as appropriate to the change and the audience of the Platform. Continued use of the Platform after the revised Digital Download Policy takes effect constitutes acceptance of the changes. Where Applicable Law requires your express consent to a change (for example, a material change to how we Process Personal Data of a Child), we will seek that consent before the change takes effect.

24. Contact Information

Registered office: Anomaa Studio, Bengaluru, Karnataka, India.

Grievance Officer

Anomaa Studio has designated a Grievance Officer for the eBodhya Platforms, reachable at grievance@ebodhya.in, in accordance with the Consumer Protection (E-Commerce) Rules, 2020. The Grievance Officer will acknowledge a grievance within twenty-four (24) hours and endeavor to redress it within fifteen (15) days.